1. Overview
This website presents general product information and may connect users with third-party providers. We do not directly sell, fulfil, or ship products unless explicitly stated otherwise.
As a result, refund, return, and cancellation terms are typically determined by the third-party provider, retailer, or service partner responsible for the transaction.
2. Third-Party Purchases
If you purchase a product or service through a third-party provider referenced on this website, your order will be governed by that provider’s own terms, conditions, and refund policy.
We recommend that you review the relevant provider’s policies carefully before completing any purchase.
3. Returns and Refund Eligibility
Eligibility for returns or refunds depends on the terms set by the seller or service provider. These may include conditions related to:
- timeframes for submitting a return request;
- product condition and packaging;
- proof of purchase;
- applicable shipping or handling requirements;
- any exclusions defined by the seller.
We do not guarantee that refunds or returns will be accepted in every case, as this is subject to the provider’s policy.
4. Order Cancellations
Cancellation options may vary depending on how and where the order was placed. If your request relates to a third-party provider, you should contact that provider directly as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible, depending on the provider’s terms.
5. Assistance and Enquiries
If you have questions about a product referenced on this website or need help identifying the appropriate provider, you may contact our support team.
While we may assist in directing your enquiry, we are not responsible for processing refunds, returns, or cancellations on behalf of third-party providers.
6. Consumer Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws in the United Kingdom.
Depending on the situation, statutory rights may apply independently of any third-party refund policy.
7. Limitations
To the extent permitted by applicable law, we are not responsible for any loss, delay, or dispute arising from transactions carried out with third-party providers referenced on this website.
All contractual obligations relating to a purchase exist between the user and the relevant seller or service provider.
8. Changes to This Policy
We may update this Refund Policy from time to time to reflect operational or legal changes. Any updates will be effective from the date they are published on this page.
9. Contact Us
If you have any questions regarding this Refund Policy, you can contact:
Hyeock Consumer Media Ltd.
128 City Road, London, EC1V 2NX, United Kingdom
Email: [email protected]
Additional email: [email protected]
Phone: +44 20 7946 1832
This page provides general information about refund handling and does not constitute legal advice.