1. Overview
This Privacy Policy applies to this website and to any forms, content, services, and communications made available by or through it. By using this website or submitting information through it, you acknowledge that your personal data may be processed as described in this policy.
We aim to present privacy information in a clear and accessible way. This page should be read together with our Terms & Conditions, Cookie Policy, and any form-specific notices displayed when personal data is collected.
This website is intended for users in the United Kingdom. Where applicable, this policy is intended to reflect the UK GDPR and the Data Protection Act 2018. :contentReference[oaicite:1]{index=1}
2. Who We Are
The data controller for this website is Hyeock Consumer Media Ltd.
Registered address: 128 City Road, London, EC1V 2NX, United Kingdom
Contact email: [email protected] and [email protected]
Contact phone: +44 20 7946 1832
3. The Personal Data We May Collect
Depending on how you use the website, we may collect personal data such as:
- name;
- email address;
- telephone number;
- city or general location information you submit in forms;
- device, browser, IP address, and usage data;
- cookie-related and analytics data;
- records of messages, support requests, or other communications.
Under the UK GDPR, personal data is broadly information relating to an identified or identifiable individual. :contentReference[oaicite:2]{index=2}
4. How We Collect Personal Data
We may collect personal data when:
- you fill in a contact, enquiry, or request form;
- you communicate with us by email or phone;
- you browse the website and interact with pages or embedded features;
- cookies or similar technologies operate on the website;
- we receive information from service providers or partners acting on our behalf, where lawful.
We may also collect technical information automatically, including IP address, browser type, device information, referral pages, and website interaction data.
5. How We Use Personal Data
We may use personal data for purposes such as:
- responding to enquiries and requests;
- providing information about products, offers, or services you asked about;
- operating, maintaining, and improving the website;
- security, fraud prevention, and misuse detection;
- analytics, performance measurement, and content optimisation;
- legal compliance and record keeping;
- marketing communications where permitted by law or where you have provided consent, if consent is relied upon.
6. Lawful Bases for Processing
Under the UK GDPR, organisations should identify a lawful basis before processing personal data. Depending on the context, we may rely on:
- consent, where you clearly agree to a particular use of your data;
- contract, where processing is necessary to take steps requested by you or to fulfil a service-related obligation;
- legal obligation, where processing is required for compliance with law;
- legitimate interests, where processing is reasonably necessary for our business or website operations and does not override your rights and freedoms.
ICO guidance also states that privacy notices should explain the lawful basis relied on and the individual’s rights, including withdrawal of consent where consent is used. :contentReference[oaicite:3]{index=3}
7. Cookies and Similar Technologies
We may use cookies and similar technologies to support website functionality, remember user preferences, understand website traffic, and improve content performance.
Some cookies may be essential to core site operation, while others may relate to analytics, performance, or advertising. Where required, you should be given appropriate information and choices about non-essential cookies.
ICO guidance states that privacy information should be provided clearly, and cookies should be addressed as part of a transparent privacy and website notice structure. :contentReference[oaicite:4]{index=4}
8. Sharing of Personal Data
We may share personal data where necessary with:
- service providers that help us host, secure, analyse, or operate the website;
- email, communication, CRM, analytics, or technical support providers;
- professional advisers, legal representatives, auditors, or insurers where appropriate;
- public authorities, regulators, law enforcement, or courts where required by law or legal process;
- business partners where this is clearly connected to the service, enquiry, or request you have made and where there is a lawful basis.
We do not claim to sell payment card information, and payment-related processing, where applicable, should be handled by the relevant authorised provider under its own terms and security measures.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, meet legal or regulatory obligations, resolve disputes, maintain records, and protect our legitimate interests.
ICO guidance lists retention periods among the types of privacy information that organisations should provide. :contentReference[oaicite:5]{index=5}
10. Data Security
We seek to use reasonable technical and organisational measures to help protect personal data against unauthorised access, misuse, loss, destruction, or alteration. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
11. International Transfers
Some service providers may process data outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used where required by law.
If personal data is transferred internationally, we may rely on adequacy regulations, contractual safeguards, or another lawful transfer mechanism where applicable.
12. Your Rights
Depending on the circumstances, you may have rights under the UK GDPR, including the right to:
- be informed about how your personal data is used;
- request access to your personal data;
- request correction of inaccurate personal data;
- request erasure in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing;
- request data portability where applicable;
- withdraw consent where consent is the lawful basis.
The ICO states that individuals have a right to be informed and a right to access their personal data, and that subject access requests generally must be handled without undue delay and within one month. :contentReference[oaicite:6]{index=6}
13. Complaints
If you have concerns about how we use personal data, please contact us first.
You may also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection matters. ICO guidance states that privacy notices should explain how individuals can complain if they have concerns. :contentReference[oaicite:7]{index=7}
14. Children
This website is not intended for children under the age of 18, and we do not knowingly seek to collect personal data from children through this site.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or website changes. The updated version will apply from the date it is published on this page unless stated otherwise.
16. Contact Us
If you have any questions about this Privacy Policy or wish to make a data-related request, you can contact:
Hyeock Consumer Media Ltd.
128 City Road, London, EC1V 2NX, United Kingdom
Email: [email protected]
Additional email: [email protected]
Phone: +44 20 7946 1832
This page is a practical website privacy notice template and does not constitute legal advice.